You have the right to delete your data from NegosyoPro AI at any time. We provide two ways to do this, depending on whether you signed up directly or whether your data is here because of a Facebook / Instagram chatbot interaction.
1. If you have a NegosyoPro AI account
Sign in to your admin at negosyopro.ai/admin, then:
- Open Settings → Account.
- Click Delete account.
- Confirm. Your workspace and every record in it — products, customers, orders, payments, conversations, knowledge entries, integrations — are permanently deleted within 30 days.
2. If you only chatted with a NegosyoPro AI chatbot (via a business's Facebook Page or Instagram)
Your messages live inside that business's workspace, not on a personal NegosyoPro AI account. To have your data removed:
- Email us at echalareylordmariooo@gmail.com from the same address (or include the same phone / Facebook Page Scoped ID) you used to chat.
- Tell us which business or page you chatted with.
- We will locate the conversation, confirm with the business owner if needed, and permanently delete the messages and any linked customer record within 30 days.
3. What "delete" means
- Records are removed from our production database and from any active backup older than 30 days.
- We retain a minimal audit log of the deletion request itself (no message content), as required for compliance.
- Third-party copies — for example, messages already delivered to Meta's Messenger infrastructure — are governed by their own retention policies; reach out to them directly to delete on their side.
4. Facebook-initiated deletion callback
When a user removes our Facebook app from their account, Meta sends us a deletion signal at this URL:
- Data Deletion Request URL:
https://negosyopro.ai/data-deletion
That request will be honored automatically — the user's chatbot history under any of our partners' workspaces will be queued for deletion within 30 days, and we send a confirmation code back to Meta.
5. Confirmation
You'll receive an email confirmation once your deletion request has been completed. If we can't locate your data (for example, because you used a different email or phone), we'll tell you within 5 business days so you can provide more details.
6. Contact
Questions or concerns? Email echalareylordmariooo@gmail.com — we usually reply within one business day.