1. Who we are
NegosyoPro AI ("we", "our", "us") is an AI-powered sales and operations platform built for Filipino micro, small, and medium enterprises (MSMEs). We provide an admin dashboard, a multi-channel chat inbox, point-of-sale (POS), live-selling capture, knowledge-base training, and analytics — all bundled under one workspace per business.
NegosyoPro AI is a product owned and operated by KDT Network and Data Solution, a business duly registered with the Philippine Department of Trade and Industry (DTI). References in this policy to "NegosyoPro AI," "we," "our," or "us" refer to KDT Network and Data Solution acting through the NegosyoPro AI product.
This Privacy Policy explains what information we collect, why we collect it, and how we protect it.
2. What we collect
We collect only what we need to run the service:
- Account information — your name, email, business name, password (hashed), and role.
- Workspace data — products, customers, orders, payments, knowledge-base entries, and chat conversations that you or your agents create in the admin.
- Messaging data — when you connect a Facebook Page, Instagram account, WhatsApp number, or SMS line, we receive incoming messages and their metadata (sender, timestamp, content) so our AI can respond on your behalf.
- Usage data — basic API request logs, AI model usage counters, and error traces for debugging and billing.
- Device tokens — Expo push tokens from devices that opt-in to mobile notifications.
We do not collect government IDs, financial card details (we never see your payment card data — we record transaction references only), or unrelated browsing activity outside our app.
3. How we use it
- To operate your account and the features you actively use.
- To deliver chatbot responses, capture live-selling claims, process POS orders, and sync data across your channels.
- To send transactional notifications (new orders, payments received) to the devices you've registered.
- To improve the product through aggregate, anonymized analytics. We do not sell your data, ever.
4. Facebook / Instagram integration
When you connect your Facebook Page or Instagram account to NegosyoPro AI, Meta issues us a page-access token. We use that token only to (a) receive incoming messages and comments, (b) reply on your behalf through the Send API, and (c) read basic page information for setup. We do not post organic content, run ads, or access your friends, followers, or analytics beyond what's strictly required.
You can disconnect at any time from the admin Integrations page, which immediately revokes the token on our side.
5. Where data lives
All data is stored on cloud infrastructure operated by us in the Asia-Pacific region. Backups are encrypted at rest. Connections between your device and our servers are encrypted in transit (HTTPS / WSS).
We retain workspace data for as long as your account is active. After account closure, data is permanently deleted within 30 days, except where law requires longer retention.
6. Sharing with third parties
We share data only with the service providers needed to run the platform:
- Anthropic Claude — to generate AI chatbot responses. Messages are sent in real time; Claude does not train on your data.
- Deepgram — for voice transcription on Voice Sessions.
- ElevenLabs — for text-to-speech on Voice Sessions.
- Meta (Facebook / Instagram / WhatsApp) — for messaging integration, only when you opt in.
- Twilio — for SMS / WhatsApp routing, only when you opt in.
- Expo Push Service — to deliver mobile push notifications.
We do not sell, rent, or otherwise share your data with anyone else.
7. Your rights
You can at any time:
- Export your orders, payments, and customer data as CSV from the admin.
- Edit, archive, or permanently delete individual records.
- Disconnect any integration (Facebook, Instagram, WhatsApp, SMS).
- Request a full account deletion — see our Data Deletion page.
8. Children
NegosyoPro AI is intended for business owners aged 18 and older. We do not knowingly collect information from anyone under 13.
9. Changes to this policy
If we make material changes, we will notify you by email and post the updated policy here with a new "Last updated" date.
10. Contact
Questions about this policy? Email echalareylordmariooo@gmail.com.